Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full Time) - The Ritz-Carlton - (2
Company: Marriott International, Inc.
Location: Mission Viejo
Posted on: March 15, 2020
Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel
(Full Time) At more than 80 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton,
Laguna Niguel, located at One Ritz-Carlton Drive, Dana Point,
California, 92629 currently has the following opportunity: Rooms
Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full
Time)(20008621) : Assign room according to guest request and
preferences whenever possible. Pre-register designated guests and
prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when
possible; communicate status to appropriate staff. Confirm
reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and
adjust billing for guests. File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform
duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Receive, record, and relay messages
accurately, completely, and legibly. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. We invite you to learn more about this position and
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - San Juan Capistrano, California; Laguna Hills,
California; Mission Viejo, California; San Clemente, California
Aliso Viejo, California; Lake Forest, California; Costa Mesa,
California; Irvine, California; Newport Beach, California The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Mission Viejo , Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full Time) - The Ritz-Carlton - (2, Accounting, Auditing , Mission Viejo, California
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