Regional Operations Officer
Company: Cathay General Bancorp
Location: Rowland Heights
Posted on: January 3, 2026
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Job Description:
Travel to various branches within assigned region to assist
branches or work as substitute for Customer Service and Sales
Manager during absences, including vacations and emergency
situations. Perform all regular daily functions including
supervising operations staff. May assist in preparing reports for
branch pre and post audit reviews. Provide training and guidance to
branch employees as deemed necessary. Participate in conversion
activities during mergers/acquisitions by providing on-site
operational support. Perform assigned tasks with minimal
supervision. Ensure regulatory compliance and staff adherence to
bank policies and procedures. Maintain operational integrity of the
branch. ESSENTIAL FUNCTIONS • Travels to branches and assumes
Customer Service & Sales Manager regular work functions in the
absence of the branch’s Customer Service & Sales Manager. •
Completes and follows through on all assignments or projects to
meet deadlines. • Ensure daily review of risk management reports. •
Utilizes good judgment to ensure that any potential loss situation
that could adversely affect the Bank is given an adequate level of
visibility with senior management as well as appropriate units
within the Bank. • Provide consistent quality customer service. •
Identifies sales opportunities to cross-sell bank products and
services and make sales referrals to appropriate employee and/or
business partner. • Safety and/or Security Officer for the branch
when necessary. QUALIFICATIONS • Education: College degree with
business classes preferred. • Experience: 2 to 4 years branch
operations experience required. Previous experience as an
Operations Officer/Customer Service Manager preferred. Good
understanding of overall banking rules and standard practices. •
Skills/Ability: Availability to work any shift matching the branch
banking hours and/or staffing needs. A willingness to work a
flexible schedule. A willingness to travel within a 30–50-mile
radius to multiple locations as business needs arise. PC literate
with typing proficiency. English proficiency. Detail oriented,
strong verbal and written communication skills, and ability to
function in a team environment or work independently. Communicate
in a professional manner with all levels of Bank employees.
Demonstrate exemplary customer service. Bilingual (English and
Mandarin or Cantonese) a plus.
Keywords: Cathay General Bancorp, Mission Viejo , Regional Operations Officer, Customer Service & Call Center , Rowland Heights, California
