Helpdesk Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Helpdesk Manager to lead a technical
support team for federal customers.
Key Responsibilities
Oversee daily operations and supervision of Help Desk staff for
Tier 1 and Tier 2 support
Manage service requests and incidents through the ServiceNow
platform, ensuring SLA compliance
Serve as the escalation point for complex technical issues and
coordinate with cross-functional teams
Required Qualifications
Bachelor's degree in Computer Science, Information Systems,
Engineering, Business, or a related field
Minimum of 5 years in IT support, with at least 2 years in a
leadership role
Experience managing help desk teams in diverse user
environments
Proven experience with ServiceNow or similar ITSM platforms
Strong understanding of ITIL practices and IT service delivery
processes
Keywords: VirtualVocations, Mission Viejo , Helpdesk Manager, Executive , Vista, California
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