Guest Relations Concierge (F/T) $20.00 p/h - Inn at the Mission San Juan Capistrano, Autograph Coll
Company: Marriott International, Inc.
Location: Mission Viejo
Posted on: January 11, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Inn at the Mission San Juan Capistrano, Autograph Collection,
located at 31692 El Camino Real, San Juan Capistrano, CA , 92675 is
currently hiring a Guest Relations Concierge (F/T) $20.00 p/h.
Respond to guest requests for special arrangements or services
(e.g., transportation, reservations, dry cleaning) by making
arrangements or identifying appropriate providers. Respond to
special requests from guests with unique needs and follow up to
ensure satisfaction. Gather, summarize, and provide information to
guests about the property and the surrounding area amenities,
including special events and activities. Answer, record, and
process all guest calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g.,
Bellperson, Housekeeping) as necessary to resolve guest call,
request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Monitor club lounge for
seating availability, service, safety, and well-being of
Report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Apply now at :
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onanyprotectedbasis, such as disability and veteran status, or any
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Keywords: Marriott International, Inc., Mission Viejo , Guest Relations Concierge (F/T) $20.00 p/h - Inn at the Mission San Juan Capistrano, Autograph Coll, Hospitality & Tourism , Mission Viejo, California
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