Food & Beverage - Team Leader
Company: Knott's Berry Farm
Location: Buena Park
Posted on: May 7, 2024
Job Description:
Overview:$18.56 / hour -Team Leaders are responsible for
overseeing the operation which includes training, directing,
motivating, evaluating and disciplining associates. -In this
position you must maintain appropriate food cost and labor levels
by continuously evaluating and adjusting to business needs,
complete frequent inventory and stocking of product, maintain
cleanliness. - You may occasionally prepare and serve drinks and
food items to park guests and operate cash registers while
providing quality service in a clean, safe atmosphere.
Responsibilities:
Adhere to and ensure grooming
guideline requirements are being met.Complete miscellaneous
administrative paperwork and attendance.Interact with and assist
associates and guests in an outgoing, friendly, versatile, flexible
and professional manner; answer questions, ensure quality service
and resolve complaints; oversee set up, clean up and some food
preparation for the entire operation. Occasionally take proper
payment and make change for food and beverage items using a cash
register.Comply with and enforce sanitation regulations and safety
standards. Review the work of subordinates for effectiveness, make
recommendations as appropriate, utilize active training techniques
to encourage participation, test for understanding and respond
appropriately to distractions, disruptions and challenging
situations.Learn full menu and beverages, portions, garnishes and
prices; expertly recommend and up-sell items.Learns, understands
and demonstrate proficiency in operational tasks,
service/production flow, equipment cleaning and usage and menu
items in the location. - Uses clear, concise and specific lines of
communication between management and associates.Ability to quickly
transport hot pans and plates of food in order to maintain
sufficient food levels.Work directly with the kitchen personnel for
any product shortages as well as special orders from our
guests.Work with Area Supervisors to ensure staffing needs for
assigned location are met and in compliance with Minor Labor
Laws.Oversee cash control in the stand and with Resale Loss
Prevention to maintain accurate cash records and decrease register
variance.Provides guest service according to Cedar Fair standards
when serving the guest or working with subordinates, including
initiating guest interactions, answering questions and giving
directions.Maintains cleanliness and safety in assigned work area
by squeegeeing floors, wiping off counters, sweeping, empting trash
and completing other general cleaning duties; performs all duties
in compliance with Cedar Fair Safety guidelines and requirements
and reports all unsafe or unusual conditions to supervision.Meets
Cedar Fair's attendance requirements as outlined in Cedar Fair's
attendance policies.Adheres to Cedar Fair's Rules of Conduct
including specific costuming and grooming standards as outlined in
Associate Guidelines and other park/division specific policies and
procedures.Other duties may be assigned.
Qualifications:
Must be at least 18 years of
age.Mandatory completion of Basic Food Safety & Sanitation
Training, ServSafe Training and ServSafe Alcohol as provided to
obtain certification(s). This may involve verbal, written and/or
practical tests.Ability to comply with all company, divisional and
state laws in regard to minor labor laws.Ability to demonstrate
park knowledge and its procedures, specifically the Food & Beverage
Division.Previous Food & Beverage experience preferred.Demonstrate
the ability to work with associates, guests and supervision in a
positive, productive and professional manner.Utilize strong written
and verbal communication skills.Utilize problem solving skills
including having the ability to remain patient, poised and alert to
cope with challenging/unique situations.Work collaboratively in a
team setting and independently.Ability to complete daily tasks
without constant supervision.Ability to work nights, weekends and
holiday periods to meet business needs.Ability to pass a mandatory
(or random) drug test, per Company policy, unless prohibited by
state or provincial law.Ability to pass a background check, if 18
years of age or older, which may include, but is not limited to,
credit, criminal, DMV, previous employment, education and personal
references, per Company policy, unless prohibited by federal,
state, or provincial law.
Keywords: Knott's Berry Farm, Mission Viejo , Food & Beverage - Team Leader, Hospitality & Tourism , Buena Park, California
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