SUPERVISOR - BEVERAGE

Company: Seminole Tribe of Florida
Location: Los Angeles
Posted on: May 3, 2025

Job Description:

OverviewSeminole Classic Casino pioneered Indian gaming when it opened as the country's first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art slot machines and other local favorites. The gaming leader offers 24/7 live table game action with games including Blackjack, Baccarat, and Three Card Poker. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly.Our Commitment to Service: We don't have customers; we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.ResponsibilitiesUnder the direction of the Beverage Manager, the incumbent directly assists the Food and Beverage Manager and management team to ensure the smooth and profitable operation of the entire Seminole Classic Casino Food and Beverage Department. Must adhere to all regulatory, departmental, and company policies and procedures. Guide the Food and Beverage Team by "Leading by Example."Essential Job Functions:

• Oversee all food and beverage staff.
• Analyze food and beverage data.
• Oversee cash handling procedures to ensure accuracy and profitability are maintained.
• Ensure outstanding customer service through customer service training, focusing on 100% guest satisfaction.
• Act immediately on all guest complaints and take corrective action as needed.
• Must act calmly and make rational decisions when handling guest and employee conflicts.
• Ensures that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned.
• Acts immediately on all customer complaints to ensure that a correction is made whenever possible.
• Assist in guest security - authorized guests only are utilizing the bars.
• Ensure outstanding customer service through development and implementation of customer service training, focusing on 100% guest satisfaction.
• Ensures all staff is ServSafe and T.I.P.S. trained as needed.
• Must present an image of excitement, enthusiasm, and outgoing personality while projecting a professional appearance.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must be able to effectively coach and counsel employees.
• Must be able to effectively communicate with guests regarding complaints, programs, etc.
• Must be able to read, understand, and explain to team members technical manuals and other related materials required for proper completion of goals.
• Other duties as assigned.Qualifications
  • High School Diploma; college degree preferred but may be waived with extensive experience in a similar capacity.
  • Must be able to read, write, and speak English; excellent communication skills.
  • Two years of supervisory experience of at least 25 people in both front and back of house preferred.
  • Computer literate in Windows Office including Excel and Word; ability to learn additional software as needed.
  • Two years cash handling and POS experience preferred.
  • TIPS certified, with basic mathematical skills to include ability to add, subtract, multiply, and divide specific to position responsibilities.
  • Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
  • Working knowledge of Info Genesis preferred.Work Environment:
    • Must be able to work in a smoking environment.
    • Regularly required to stand or walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
    • Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception.
    • Position requires bending, lifting and carrying supplies and equipment up to 50 pounds. With assistance, required to lift or carry items in excess of 50 pounds, push or pull carts and/or furniture weighing several hundred pounds.Closing:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
      • Credit Check
      • Criminal Background Check
      • Drug Screen
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Keywords: Seminole Tribe of Florida, Mission Viejo , SUPERVISOR - BEVERAGE, Hospitality & Tourism , Los Angeles, California