Link to job brochure:Classification TitleVeterans Office
AssistantJob Category:Classified StaffJob Open Date:08/10/2020Job
Close Date:Initial Screening Date08/24/2020Position ID:P0004015Job
Open ID:REQ8786Position Title:Veterans Office Assistant (one or
more positions)Location20-Saddleback CollegeDepartmentCollege
Budget Administration (SC-027-068)Term:12 Months/YearSalary
Schedule Link: Click here for current Salary Schedules Pay
Basis:MonthlyPay Range:115% of Range:70%Hours per week:28Work
ScheduleTues-Thurs 11:00am to 6:30pm, Fri 9:30am to 5:00pmReceives
Benefits: NoClassification Benefits: The District offers a
comprehensive package of insurance benefits to eligible
employees, which includes medical and dental insurance, a
vision-care plan, life
insurance and dependent life coverage, accidental death and
coverage, and a long-term disability income-protection plan. All
fully paid by the District. Mandatory retirement incentive is
with California Public
Employees Retirement System (CalPERS).
Position-Specific Benefits:Additional Position
Information:Permanent link to posting
http://jobs.socccd.edu/postings/10946 Summary Description: Under
general supervision from assigned supervisory or management staff,
performs a variety of specialized office support and clerical
duties in support of Veterans Office functions; provides a variety
of information and assistance to students, faculty, staff, and the
general public relative to assigned area of responsibility; creates
and maintains veteran students’ files; inputs veteran students’
personal data and class information into the Veterans
Administration (VA) database; provides direction to and trains VA
work-study students; and maintains a variety of records and files
and generates a variety of reports.
Distinguishing Characteristics:Representative Duties: The duties
are typical for this classification. Incumbents may not perform all
the listed duties and/or may be required to perform additional
or different duties
from those set forth below to address business needs and
practices. Please see Job Duties for details.
Knowledge of: Methods and techniques used to respond to students
with a variety of veterans service requests.
Office assistance and support duties applicable to a veterans
Basic principles and techniques used in public relations
including methods and techniques of proper receptionist and
Office procedures, methods and equipment, including computers
and applicable software applications such as word processing,
spreadsheets, and databases.
Basic principles of business letter writing and basic report
Principles and practices used to establish and maintain files
and information retrieval systems.
Principles, practices, and procedures of record-keeping.
Work organization principles and practices.
English usage, spelling, grammar, and punctuation.
Ability to: Learn and understand the organization and operation
of the Veterans Office and related program areas as necessary to
assume assigned responsibilities.
Learn, understand, interpret, and apply general administrative
and office policies and procedures.
Learn the Veterans Administration education benefits regulations
Learn to accurately enter data into the VA on-line education
Perform a variety of office support and clerical duties and
activities of a general and specialized nature for assigned
Respond appropriately to the needs and requests and inquiries
from students, staff, faculty, and/or the public; effectively
present information in person or on the telephone.
Exercise good judgment and maintain confidentiality regarding
critical and sensitive information, records and reports.
Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job
Compile and organize data and information.
Maintain filing systems.
Exercise good judgment in maintaining information, records, and
Plan and organize work to meet schedules and changing
Operate office equipment including computers and supporting word
processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new
equipment and systems.
Work under steady pressure with frequent interruptions and a
high degree of public contact by phone or in person.
Work with and exhibit sensitivity to and understanding of the
varied racial, ethnic, cultural, sexual orientation, academic,
socio-economic, and disabled populations of community college
Communicate clearly and concisely, both orally and in
Establish and maintain effective working relationships with
those contacted in the course of work.
Education and Experience Guidelines: Any combination of
education and experience that would likely provide the required
knowledge and abilities is qualifying.
Education/Training: Equivalent to completion of the twelfth
grade. Additional coursework or on-the-job-training in office
practices and procedures is desirable.
Experience: Two years of general clerical or office experience
involving extensive public contact, preferably in a college or
other public agency. A military background is desirable.
License or Certificate: Possession of a valid California
driver’s license and proof of insurability.
Conditions of Employment: The conditions herein are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions.
Work Environment: Work is performed primarily in standard office
setting. Duties are typically performed at a desk or computer
terminal; subject to noise from office equipment operation;
frequent interruptions and contact in person and on the telephone
with students, staff, and others. At least minimal environmental
controls are in place to assure health and comfort.
Physical Demands: Primary functions require sufficient physical
ability and mobility to work in an office setting; to stand or sit
for prolonged periods of time; to occasionally stoop, bend, kneel,
crouch, reach, and twist; to lift, carry, push, and/or pull light
to moderate amounts of weight; to operate office equipment
requiring repetitive hand movement and fine coordination including
use of a computer keyboard; to verbally communicate to exchange
information; and may occasionally travel to other offices or
locations to attend meetings or to pick up or deliver materials.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without
Additional Position Information:Additional Classification
Information:Position Specific Benefits: The District provides
California Public Employees Retirement Systems (CalPERS)
retirement, sick leave, personal necessity leave, vacation and
holiday benefits for part-time bargaining unit employees.
Duties and Responsibilities Serve as receptionist for assigned
area; receive office and telephone callers; provide material and
information in response to requests for information related to
assigned area of responsibility; convey telephone messages; refer
callers to appropriate staff for further assistance as needed.
Duties and Responsibilities Assist veteran students in applying
for VA education benefits including advising applicants of
regulations and policies pertaining to their entitlement to VA
education benefits and assisting in completion of required
Duties and Responsibilities Process veteran students’
applications for VA education benefits including creating veteran
student files, inputting students’ personal and class information
into the VA on-line database, and preparing correspondence to and
acting on requests from other college Veterans Offices.
Duties and Responsibilities Process paperwork related to veteran
students’ academic progress; prepare correspondence to students and
to the VA regarding failed or incomplete courses, academic or
progress probation, and benefits suspension.
Duties and Responsibilities Provide direction to VA work-study
students; train and provide technical guidance to new VA work-study
students, create and maintain VA work-study students’
Duties and Responsibilities Travel occasionally to local
off-campus sites to provide information to prospective veteran
students; prepare a variety of documents for publications and
marketing pieces including brochures, flyers, event programs, and
Duties and Responsibilities Respond to requests for information
from the VA.
Duties and Responsibilities Maintain office supplies and
inventories; order, receive, and maintain office supplies and
equipment; prepare and deliver requisitions, purchase orders, and
work order forms.
Duties and Responsibilities Utilize various computer
applications and software packages; maintain and generate reports
from a database or network system.
Duties and Responsibilities Operate office equipment including
computer equipment, typewriter, calculator copier, and facsimile
Duties and Responsibilities Perform general clerical work:
answer telephones, enter information into computer databases,
maintain files and records, receive, sort and distribute mail.
Duties and Responsibilities Perform related duties as
Documents Needed for Applying Required Documents Resume / CV
Optional Documents Cover Letter
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Supplemental Questions Required fields are indicated with an
Have you obtained education equivalent to the completion of
twelfth grade? Yes
Have you obtained at least two years of general clerical or
office experience involving extensive public contact? Yes
This position is responsible for preparing files and ensuring
accuracy with regard to state and federal regulations. Please
describe how your experience best suits you for this type of
position. (Open Ended Question)