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Treatment Coordinator

Company: Shannon Hilgers Nissen Orthodontics
Location: Mission Viejo
Posted on: February 21, 2021

Job Description:

Job DescriptionTREATMENT COORDINATOR
POSITION SUMMARY:The Treatment Coordinator (TC) is responsible for influential communication and a smooth transition of new patients into the practice and to present treatment with the orthodontist. The TC is the point person for ongoing communication with patients and parents during and after treatment. The Treatment Coordinator also monitors the pre-treatment recall system and communicates with referring offices.
SUPERVISOR: Orthodontist/ Owner
EDUCATION/EXPERIENCE:The ideal candidate must have a minimum of two years of experience in orthodontics and/or dentistry. Other fields of sales can be helpful, as well.
SKILLS/ABILITIES:

  • Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members and community.
  • Letter composition skills and legible handwriting for entries in patient charts.
  • Gentle persuasion skills to guide patients and parents and to instill confidence with regards to the orthodontist(s) abilities and results of treatment.
    RESPONSIBILITIES (including, but not limited to):
    • Greet new patients and orient them to the practice.
    • Organize x-rays and sibling records prior to new patient visit.
    • Review patient forms during new patient visit and document pre-examination information.
    • Guide patients through financial arrangements and prepare appropriate agreements.
    • Follow-up with patients in suspense status and unscheduled pre-treatment patients.
    • File and organize all incoming and outgoing x-rays and models.
    • Confirm receipt of all necessary forms for patients starting into treatment.
    • Maintain consultation and exam room
    • Handle records and forms for patients transferring into, as well as out of the practice.
    • Participate in consultations regarding patient compliance.
    • Handle staff portion of pre-treatment recall examinations.
    • Follow-up on all missed and unscheduled recall appointments.
    • Monitor patients in treatment over estimated time.
    • Coordinate interdisciplinary treatment consultations.
    • Manage hygiene re-care program.
    • Send or monitor system for monthly birthday cards to patients.
    • Manage correspondence related to treatment.
    • Conduct exit interviews with patients and parents completing treatment.
    • Arrange appointments with other specialists.
    • Assist in coordinating practice-building programs with patients, parents, referring and non-referring offices, and within the community.
    • Participate in staff meetings.
    • Perform other tasks as assigned by the OM/orthodontist.*Job Type: Full-timePay: $20-25/hour

Keywords: Shannon Hilgers Nissen Orthodontics, Mission Viejo , Treatment Coordinator, Other , Mission Viejo, California

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