Customer Care Coordinator-Mission Viejo, CA
Company: PulteGroup
Location: Mission Viejo
Posted on: April 4, 2021
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Job Description:
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING
THE BEST TEAM!
How would you like to be a part of team that has been providing the
American Dream of homeownership to families for more than 60 years?
PulteGroup is a FORTUNE 500 company and one of America's top
residential builders. We put the consumer at the center of
everything we do and we stand above the competition in our
commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to
Make Lives Better and we believe that success starts with having
the right people.
At PulteGroup, we are committed to diversity and inclusion. We
value the differences of each employee and understand that being
consumer inspired means that we reflect the diversity of the
consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding
career across multiple geographies and brands. If you are
interested in being a part of our team, let's talk about your
career with PulteGroup!
JOB SUMMARY:
Primary responsibility to be the first point of contact for
homeowners requesting warranty service. Coordinator will conduct
initial analysis of the customer issue to triage and determine the
appropriate course of action.
PRIMARY RESPONSIBILITIES:
- Coordinate division response to customer warranty calls:
- Receive initial customer requests for service - Conduct initial
analysis of customer issue to triage and determine appropriate
course of action
- Coordinate Customer Care Manager response
- Document requests in service and scheduling system
- Process work orders in service system
- Effectively manage large amounts of incoming calls and emails
- Build sustainable relationships of trust through open and
interactive communication
- Address complaints, provide appropriate solutions and
alternatives within warranty guidelines and time thresholds, and
follow-up to ensure resolution
- Assist in determining and documenting root cause
- Track and report division service levels, satisfaction, response
rates and costs
- Ensure division complies with service history information and
company retention requirements
- Support claims/risk filings
- Perform related administrative duties, as assigned
MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
Keywords: PulteGroup, Mission Viejo , Customer Care Coordinator-Mission Viejo, CA, Other , Mission Viejo, California
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