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Claims Specialist (spanish)

Company: Social Security Administration
Location: Mission Viejo
Posted on: November 19, 2021

Job Description:

Summary

This position is located in the Mission Viejo District Office at: 26051 Acero Road, Mission Viejo, CA.
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Overview

  • Accepting applications
    • Open & closing dates

      11/01/2021 to 11/05/2021
    • Salary

      $73,827 - $95,980 per year
    • Pay scale & grade

      GS 11
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      Location

      1 vacancy in the following location:
      • Mission Viejo, CA
      • Telework eligible

        No
      • Travel Required

        Not required
      • Relocation expenses reimbursed

        No
      • Appointment type

        Permanent
      • Work schedule

        Full-time
      • Service

        Competitive
      • Promotion potential

        None
      • Job family (Series)

        0105 Social Insurance Administration
      • Supervisory status

        No
      • Security clearance

        Not Required
      • Drug test

        No
      • Position sensitivity and risk

        Moderate Risk (MR)
      • Trust determination process

        Suitability/Fitness
      • Announcement number

        ICTAP-SC-22-AMO
      • Control number

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        This job is open to
        • Career transition (CTAP, ICTAP, RPL)

          Federal employees who meet the definition of a "surplus" or "displaced" employee.
        • Military spouses
        • Veterans Clarification from the agency

          ICTAP eligibles in the Mission Viejo, CA local commuting area only. Applications will also be accepted under the Veterans Employment Opportunity Act (VEOA) for preference eligibles OR veteran separated from the armed forces after 3 or more years of continuous active service performed under honorable conditions and individual eligible under the Military Spouse Hiring Authority. This includes veterans who were separated a few days before the full 3-year period.

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          Duties

          Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

          Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

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          Requirements

          Conditions of Employment
          • Proof of ICTAP or VEOA eligibility required
          • U.S. Citizenship Required
          • Selective Service Registration. See Other Information tab
          • Must pass Meet-and-Deal panel interview
          • Relocation expenses will not be paid
          • Background and/or security investigation required
          • Job offers are contingent on background / security investigation results
          • All qualification requirements must be met by the closing date of the announcement
          • ICTAP eligible in the Mission Viejo, CA local commuting area only Qualifications

            Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

            GS-11: Applicants must have 52 weeks of specialized experience at the GS-9 level or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs.

            Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

            SELECTIVE PLACEMENT FACTOR

            COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.

            NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.

            BILINGUAL CERTIFICATION INTERVIEW: Applicants must have the ability to fluently speak and understand both English and Spanish. Applicants will be required to pass an interview designed to assess possession of this ability.

            Qualification requirements must be met by the closing date of this announcement.

            GS-11: Applicants for promotion must have 52 weeks at the GS-9 or higher.

            Time in grade requirement must be met by the closing date of this announcement.

            In addition to the minimum qualifications, applicants must be eligible under ICTAP, Military Spouse or VEOA.

            Education

            SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

            GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

            COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.

            GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement.

            Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

            Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

            Additional information

            In addition to the minimum qualifications, applicants must be eligible under one of the following categories:
            • Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above, and in the commuting area of the listed duty locations. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 80 or higher to be eligible for selection.

              Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .

              Additional selections may be made for this vacancy six months from the closing date of this announcement.

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              • Help
                A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

                Review our benefits

                Eligibility for benefits depends on the type of position you hold and whether your position is full-time..... click apply for full job details

Keywords: Social Security Administration, Mission Viejo , Claims Specialist (spanish), Other , Mission Viejo, California

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