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Lead Call Center Representative - Call Center *$1,000 Sign-On Bonus*

Company: Providence Health & Services
Location: Mission Viejo
Posted on: August 5, 2022

Job Description:

Description Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system. Lead Call Center Representative - Call Center Location: Mission Viejo CA Work Schedule: Full time - 80 Biweekly hours Shift: 8 hour, Days This position is responsible for assisting the DCFU Supervisor with the first line direction, workflow monitoring, and prioritization for all DCFU clerks. Duties also include coordinating and tracking all referrals with the DME vendors, pharmacy prescription confirmation for pick-up per patient or caregiver, Home Health appointments and additional duties as arise. Uses judgment and makes decisions based upon DCFU policies and procedures. Required qualifications:

  • 2 years experience with referral authorizations and processes in a managed care setting.
  • Experience in a leadership role. Preferred qualifications:
    • 2 years of college attendance.
    • 2 years Leadership responsibilities and skill set.
    • Basic Life Support (BLS) certification. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: SR360248 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Schedule: Full time Shift: Day Career Track: Admin Support Department: 7520 PATIENT ENGAGEMENT CENTER CA HERITAGE SERVICES Address: CA Mission Viejo 26732 Crown Valley Pkwy Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Mission Viejo , Lead Call Center Representative - Call Center *$1,000 Sign-On Bonus*, Other , Mission Viejo, California

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