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Patient Relations Specialist - Patient Experience Services

Company: Providence Health & Services
Location: Mission Viejo
Posted on: August 5, 2022

Job Description:

Patient Relations Specialist - Patient Experience Services Location: Mission Viejo, CA Work Schedule: Full time - 80 Biweekly Hours Shift: 8-hour, Days The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Human Resources. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; ensuring regulatory compliance with Centers for Medicare and Medicaid Services, Title XXII, and The Joint Commission. This individual is specialized to act as a liaison to facilitate communication and support all those involved in the patient's care to assist in the process of resolution of patient complaints and assistance in empathetic, non-judgmental, supportive listening to advocate the patient's concerns, needs and rights. The Patient Relations Specialist will provide leadership and direct involvement as a liaison to service our patients, families and visitors to reduce the risk of formal grievances and safety risk events while providing service recovery and patient and family centered care resources. Required Qualifications:

  • H.S. Diploma or GED - 2 years experience in Patient Experience, Customer Service.
  • American Heart Association Basic Life Support (BLS) - CPR. Preferred Qualifications :
    • Bachelor's Degree in Healthcare related and 1 year of Acute Care Experience, Patient Experience, or Customer Service Experience, Or
    • Experience with a Quality Risk Event Incident Reporting System.
    • Experience with an Electronic Medical Record System.
    • Area of experience in healthcare field. Our best-in-class benefits (https://covenanthealth.jobs/employee-benefits/) are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission (https://www.covenanthealth.org/about-us/mission-vision-and-values/) of caring for everyone, especially the most vulnerable in our communities. At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Compassion, Dignity, Justice, Excellence and Integrity translate into an environment where the welfare of our patients always comes before the bottom line. As a member of Providence Health System, we serve all of south Orange County. Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury. Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program. Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care. We've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits. Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies. Company: Mission Hospital Regional Medical Center Category: Community Services Req ID: R362842

Keywords: Providence Health & Services, Mission Viejo , Patient Relations Specialist - Patient Experience Services, Other , Mission Viejo, California

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