Medical Assistant, Categorical
Company: South Orange County Community College District
Location: Mission Viejo
Posted on: January 21, 2023
Medical Assistant, Categorical
Job Category: CSEA
Job Opening Date: July 11, 2022
Location: Saddleback College
Work Location: Mission Viejo, CA
Pay Grade, for more information click on this link:
Pay Rate Type: Monthly
Work Days: Monday - Thursday
Work Hours: 7:30 am - 2:00 pm (Schedule and shift are subject to
change in accordance with department needs)
Hours Per Week: 24
Percentage of Employment: 60%
Months of Employment: 12
Salary: Starting salary at $2,651.40 per month
Required Documents: Resume, Cover Letter, Current and Valid Medical
Assistant Certificate, Valid First Aid Certificate, and Valid
CPR/AED Certificate; Phlebotomy Technician Certificate optional
C.S.E.A. Classified Bargaining Unit Salary Range 119
Initial Screening Date Re-Extended: February 13, 2023
This position is categorically funded. Employment in this position
is contingent upon funding by the Student Health Center.
Class specifications are intended to present a descriptive list of
the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed
within the job.
Under direction from the appropriate level manager or
administrator, perform specialized front office and back-office
functions in support of the Health and Wellness Center (HWC) at
Saddleback College/Student Health Center (SHC) at Irvine Valley
College; screens callers and visitors; schedules appointments;
maintains patient records; and assists medical staff with
health-related programs, exams, back-office duties, and medical
inventory; utilize computerized information systems to perform job
duties. Perform phlebotomy and immunizations, along with other
medical procedures that are typical for a Medical Assistant. May
receive functional and technical direction from higher level staff,
as well as Physicians, Nurse Practitioners, Physician Assistants,
and Registered Nurses.
This is the journey level class within the Medical Assistant
series. Employees within this class are distinguished from the
Senior Medical Assistant in that the latter assumes responsibility
for coordinating and overseeing the front and back-office
activities of the Health and Wellness Center, serving as the office
lead, and serving as the primary contact person for problems and
issues related to office activities and functions. Employees at the
Medical Assistant level are fully aware of the operating procedures
and policies of the work unit.
The following duties are typical for this classification.
Incumbents may not perform all of the listed duties and/or may be
required to perform additional or different duties from those set
forth below to address business needs and changing business
--- Provide medical assistance to registered nurses, nurse
practitioners, physician assistants and medical doctors using
universally accepted procedures; administer basic comfort measures
to injured and ill persons, assist in performing medical
observations and screening tests; reinforce RN/NP/PA/MD teaching
and instructions; prepare and maintain examination rooms and other
areas by cleaning and setting up equipment, keeping rooms stocked
with supplies, and preparing examination tables; obtain patient
vital signs such as temperature, weight, blood pressure, and pulse;
assist with physicals; provide medications and injections as
directed; sterilize instruments and other medical equipment; draw
blood for completion of ordered tests; collect specimens; clean and
dress wounds; assist medical personnel with emergency care and
equipment, administer first aid, CPR and AED, when necessary;
contact/print laboratory and/or diagnostic imaging services for
patient test results; implement policies and procedures for
disinfection and handling of contaminated waste or equipment;
follow standardized precautions when handling hazardous waste.
--- Communicate information where judgment, knowledge and
interpretation of policies and procedures are required; acknowledge
and greet students and other individuals visiting the HWC/SHC;
determine nature of visit and initiate appropriate course of
action; determine the status of patients and their eligibility for
health services; assist in establishing and implementing procedures
for the reception and flow of students, including screening and
prioritizing student needs in both routine and urgent situations;
explain appropriate office and clinic procedures; review Notice of
health services information and ensure a positive frontline
experience. Screen calls, visitors, students, staff, and patients
for medical needs and requests; respond to difficult and sensitive
needs and requests including those of individuals with
disabilities; provide information and interpret and apply HW/SHC
policies and procedures; schedule appointments with medical staff
based on information provided by the patient; collect and account
for fees and other monies received.
--- Alert clinical staff of patient's arrival or other patient
needs as appropriate; address student crisis situations by
following pre-established clinical procedures; assist in
coordinating communication and activities with other departments
and entities to exchange legally permissible health, safety and
--- Inspect documents, forms and records for accuracy and
completeness; process a variety of forms and documents according to
established procedures; ensure conformance to established
guidelines and standards; assist patients in accurately completing
appropriate medical forms and documents for the required
information; accurately scan various medical records to patient
charts; assist in completing documentation, filing, recording, and
reporting of results; verify and update information in the
electronic system and on patient forms; maintain, upload, add, and
complete the current EMR system within the HWC/SHC for each
--- Monitor radio/phone transmission to maintain contact with
safety personnel and medical staff.
--- Operate a variety of office equipment and machines; learn to
use new technology as necessary to perform duties; utilize
electronic technology to correspond with others and to maintain
assigned calendars, schedules, and appointments; coordinate and
arrange meetings; utilize various computer applications and
--- Maintain student accident insurance records; provide claim
forms and other necessary incident report forms; assist with
processing forms to the appropriate entities within established
guidelines; assist students with inquiries regarding insurance
billing concerns; coordinate with the appropriate offices to
expedite claims and resolve problems; initiate and process student
insurance claims, including the completion and filing of required
forms, notifying medical providers of patient needs, and assisting
with the referral of injuries; assist students with obtaining
follow up care with private physicians, dentists, clinics, and
other community resources.
--- Abide by all confidentiality practices required by department,
state, and federal policies, laws, rules, and regulations; adhere
to all HIPAA guidelines/regulations.
--- Assist with HWC/SHC education and promotion programs; assist
with providing health education information to students and staff;
maintain supplies of health information packets, pamphlets, health
insurance information, and other materials; participate in health
education programs including substance abuse program, health fairs,
and other related projects.
--- Assist with office and medical supplies inventory, maintenance,
and ordering of supplies, equipment, and pharmaceuticals when
needed, according to established procedures.
--- Monitor, maintain, and ensure proper maintenance, cleanliness,
and sanitation of front office, examination rooms, medication/lab
rooms and other HWC/SHC areas; ensure an orderly work
--- Attend a variety of meetings and training sessions as required;
maintain compliance with online coursework and other mandatory
trainings and certifications (i.e., FERPA, HIPAA, CPR/First Aid,
etc.) as directed by supervisor; attend and participate in
diversity, equity and inclusion trainings and events.
--- Routes and distributes incoming mail and other materials;
prepares outgoing mail and packages; and assists with daily
activities to assure efficient operations.
--- May provide training and guidance to lower-level staff and
--- Establish and maintain cooperative working relationships with
students, staff, and faculty, as well as various outside groups
associated with or servicing the program to ensure efficient,
effective, and correct implementation of departmental objectives;
serve as liaison, and assist with the coordination of services,
functions, and activities with other College/District departments,
including those at off-site locations and strategic partners;
facilitate communications between assigned supervisor, other
administrators, students, academic and classified staff, other
offices, educational institutions, public agencies, and the general
public; interact and relay information, questions, and decisions
regarding area of assignment.
--- Perform related duties as required.
The following generally describes the knowledge and ability
required to enter the job and/or be learned within a short period
of time in order to successfully perform the assigned duties.
--- Standard medical assistant principles, procedures, techniques,
and practices, including procedures for injection administration
and phlebotomy; First Aid, CPR, and AED procedures; emergency
procedures and proper radio communication; Emergency Medical System
(EMS) activation procedures.
--- Philosophy, operational characteristics, services, activities,
goals, and objectives of the HWC/SHC; eligibility requirements;
specialized functions, activities, operations, rules, regulations,
requirements, and restrictions related to the health and wellness
center; terminology, techniques, equipment, materials, principles,
theories, practices, and procedures related to the health and
--- Information and research resources available related to health
and wellness centers.
--- Work organization and current medical office practices,
procedures, terminology, methods, and equipment, including computer
hardware and peripherals, devices, and applications; applicable
software applications such as word processing, desktop publishing,
spreadsheets, inventory tracking, and databases; principles and
procedures of business letter writing.
--- Principles, practices, and procedures of safety and sanitation
requirements related to health care facilities and equipment;
sterilization techniques and medical waste disposal procedures.
--- Use, care, and storage of equipment, materials, and supplies
used in a medical facility.
--- Principles and techniques used in providing a high level of
customer service and public relations including methods and
techniques of proper telephone etiquette.
--- Techniques to facilitate effective interaction with people on
an individual or group basis; interpersonal skills using tact,
patience, and courtesy.
--- Effective written and oral communication skills including
correct English usage, grammar, spelling, punctuation, and
--- Pertinent federal, state, and local laws, codes, and
regulations, including FERPA, HIPAA, and the Americans with
Disabilities Act; confidentiality requirements when dealing with
personal and sensitive student information; confidentiality
requirements applicable to patient health reports and records.
--- Diverse academic, socioeconomic, cultural, disability, and
ethnic backgrounds; institutional and community resources available
to assist a diverse student population; needs of students with
disabilities or requiring special services,
--- Basic mathematical, data collection, and research concepts,
principles, and practices.
--- Principles, practices, requirements, and procedures of records
management, including those related to maintaining filing systems
--- Occupational hazards, health, and standard safety policies and
procedures applicable to a health and wellness center, including
applicable OSHA rules and regulations.
--- Principles and practices of providing training, work direction,
and guidance to lower-level office staff and student workers.
--- District and College organization, services, programs,
operations, policies, and objectives.
--- Perform front and back-office functions and procedures of a
general and specialized nature involving the use of independent
judgment and personal initiative in support of the HWC/SHC,
including screening callers and visitors, scheduling appointments,
and maintaining health records and information.
--- Triage medical situations and differentiate between medical
emergency and non-emergency situations.
--- Operate a variety of medical equipment such as stethoscope,
sphygmomanometer, microscope, autoclave, centrifuge, scales, and a
variety of diagnostic test kits.
--- Conduct various medical screening tests; perform phlebotomy and
--- Remain calm and appropriately respond to emergency situations;
administer First Aid, CPR, and AED.
--- Communicate clearly and concisely, both orally and in writing
in English; use correct English usage, grammar, spelling,
punctuation, and vocabulary; understand and follow oral and written
directions in English; listen actively and effectively.
--- Interact extensively with and respond to requests and inquiries
from students, faculty, staff, and public; respond appropriately to
the health needs and requests and inquiries; effectively present
information in person, electronically, or on the telephone to
students, staff, or the public; provide excellent customer
--- Develop, maintain, and foster effective working relationships
involving interactions and communications personally, by phone, and
in writing with a variety of individuals and/or groups from diverse
backgrounds on a regular, ongoing basis.
--- Exercise good judgment, discretion, and personal initiative in
resolving confidential, difficult, and sensitive situations,
according to established policies and procedures; use sound
judgment in recognizing scope of authority; maintain critical and
sensitive information, records, and reports confidentially.
--- Operate office equipment including hardware, software, and
devices supporting word processing, database management, and
spreadsheets; type or enter data at a speed necessary for
successful job performance; maintain accurate filing, record
keeping, and tracking systems; apply excellent organization skills
and attention to detail; compose and prepare correspondence and
memoranda; maintain filing systems; prepare documentation, reports,
and other written materials.
--- Learn and understand the organization and operation of the
assigned department as necessary to assume assigned
responsibilities; understand, interpret, explain, and apply
administrative and office policies and procedures as well as
pertinent laws, regulations, and ordinances; work within the
policies, functions, and requirements of area of assignment.
--- Work with and exhibit sensitivity to and understanding of the
varied racial, ethnic, cultural, sexual orientation, academic,
socio-economic, and disabled populations of community college
--- Work effectively under pressure with frequent interruptions and
a high degree of public contact on a variety of tasks concurrently
while meeting established deadlines and changing priorities;
concentrate on detailed tasks for extended periods of time; work
confidentially, independently, and collaboratively.
--- Assess situations, analyze problems, identify alternative
solutions, project consequences of proposed actions, and adopt
effective courses of action.
--- Operate and ensure proper functioning of two-way radio
equipment used to communicate with staff and campus safety.
--- Maintain the cleanliness, sanitation, safety, and organization
of assigned area; ensure adherence to safe work practices and
procedures; monitor activities in assigned area and enforce
policies for proper use and behavior.
--- Perform arithmetic calculations quickly and accurately.
--- Take and transcribe dictation, if required by the position, at
a speed necessary for successful job performance.
--- Effectively utilize technology and equipment in the performance
of duties; adapt to changing technologies and learn functionality
of new equipment and systems.
--- Maintain an adequate inventory of materials for assigned
--- Provide training, functional and technical work direction, and
guidance to assigned staff and student workers.
--- Assist others in locating appropriate resources; provide
assistance to others on matters related to assigned area.
--- Participate in trainings and meetings on-site and off-site as
--- Report to work on a regular and consistent basis, as scheduled,
to assigned job.
--- Work evening/weekend shifts, as required.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely
provide the required knowledge and abilities is qualifying. A
typical way to obtain the knowledge and abilities would be:
Graduation from high school or equivalent and completion of an
accredited Medical Assistant Training Program.
One year experience as a Medical Assistant, including both front
and back-office duties in a medical office, clinic, or hospital
setting. Must include performing phlebotomy and administering
injections. Experience in a public health agency, school health, or
Licenses, Certificates, and/or Other Requirements:
--- Current, valid Medical Assistant Certification from a medical
assistant certifying organization approved by the Medical Board of
California or acceptable national board certification.
--- A valid First Aid Certificate or its equivalent issued by the
American Heart Association.
--- A valid certificate in Cardiopulmonary Resuscitation/Automated
External Defibrillators issued by the American Heart
--- A valid Phlebotomy Technician Certificate is desirable.
--- A valid California driver's license and proof of insurability
is required to drive a District or personal vehicle to attend
meetings or pick up/deliver documents or other materials.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The conditions herein are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
Work is performed primarily in a health clinic. Occasional response
to any on-campus site during clear or inclement weather. Exposure
to communicable diseases and other illnesses; subject to noise from
office equipment operation; frequent interruptions and contact in
person and on the telephone with students, academic and classified
staff, and others. At least minimal environmental controls are in
place to assure health and comfort.
Primary functions require sufficient physical ability and mobility
to work in a clinical setting; to stand or sit for prolonged
periods of time; to occasionally stoop, bend, kneel, crouch, reach,
and twist; to lift, carry, push, and/or pull light to moderate
amounts of weight; to assist in lifting or moving patients; to
operate office equipment requiring repetitive hand movement and
fine coordination including use of a computer keyboard; and to
verbally communicate to exchange information. Vision: See in the
normal visual range with or without correction. Hearing: Hear in
the normal audio range with or without correction.
SPECIAL COVID-19 NOTICE:
Interviews may be held in-person (following all necessary
precautions) or in a virtual format. Employees must reside in
California while employed with the South Orange County Community
College District (SOCCCD), even during remote work. Thank you for
your continued interest in working at the SOCCCD.
The SOCCCD is committed to protecting the health and wellbeing of
students, faculty, staff, administrators, and the communities it
serves. The Board of Trustees voted to require COVID-19
vaccinations for all students, employees, and volunteers with
allowances for medical exemptions and sincerely held religious
beliefs as defined by law. More information can be found on our
District website by visiting
NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:
The Immigration Reform and Control Act of 1986, Public Law 99-603,
requires that employers obtain documentation from every new
employee which authorizes that individual to accept employment in
A California Public Employees Retirement System (CalPERS) retiree
may not accept employment until after the first 180 days of
retirement. Anyone retired from CalPERS accepting permanent
employment with this District will be required to reinstate as an
active CalPERS member. Please contact CalPERS for additional
information regarding your retirement status.
Any active vested member of California State Teachers Retirement
System (CalSTRS), who accepts employment with the District to
perform service that requires membership in CalPERS, is eligible to
elect to continue retirement system coverage under CalSTRS
If you require special accommodations in the application and/or
selection process, please notify District Human Resources at least
two (2) business days prior to the Job Close Date/Initial Screening
Date, by either calling (949) 582-4850 or sending an e-mail to
Report to work on a regular and consistent basis, as scheduled, to
CAMPUS CRIME AND SAFETY AWARENESS:
Information regarding campus crime and safety awareness can be
found at www.saddleback.edu or www.ivc.edu. Paper copies are
available in the District Human Resources office upon request.
DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY
The South Orange County Community College District is committed to
creating an academic and work environment that fosters diversity,
equity and inclusion and equal opportunity for all, and ensures
that students, faculty, management and staff of all backgrounds
feel welcome, included, supported, and safe. Our culture of
belonging, openness, and inclusion, makes our district a unique and
special place for individuals of all backgrounds.
Our District and our colleges are looking for equity and
inclusion-minded applicants who represent the full diversity of
California and who demonstrate a sensitivity to the understanding
of diverse academic, socioeconomic, cultural, disability, gender
identity, sexual orientation, and ethnic backgrounds present within
our community. When you join our District, you can expect to be
part of an exciting, thriving, equity-focused, and inclusive
community that approaches higher education with the lens of social
justice and collaboration among students, faculty, staff,
administration, and community partners. In deciding whether to
apply for a position with our District, you are strongly encouraged
to consider whether your values align with our District's mission
and goals for EEO, Diversity, Equity, and Inclusion.
SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER
Keywords: South Orange County Community College District, Mission Viejo , Medical Assistant, Categorical, Other , Mission Viejo, California
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