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Dispatcher - Telecommunication

Company: St. Joseph Health / Covenant Health
Location: Mission Viejo
Posted on: November 12, 2021

Job Description:

**We are looking for a Dispatcher for the Telecommunication Department at Mission Hospital Regional Medical Center.**Location: Mission Viejo, CAWork Schedule: Part time - 40 Biweekly HoursShift: 10-hour, Days**Job Summary:**Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.**Essential Functions:**+ Receives service requests calls for all functions of Support Services to include requests for Environmental Services, Biomed, Vizzia, Safety and Security, Patient Transport, Lift Team, Facilities and Maintenance and Parking for both Mission Viejo and Laguna Beach Campuses. Determine appropriate action for each request based on knowledge of Support Services resources and scope of service.+ Creates work orders in Maintenance Connection or TeamNet programs and routes needed services to the appropriate team member via radio, Ipod, or phone. Provides real time information to appropriate supervisors and managers of the status of any issues or concerns.+ Monitors all requests for Patient Transport and ensures patients are not waiting for a long period of time without being assigned to a transporter. Ensures a smooth and organized patient flow and prioritizing calls by updating the priority as needed. Ensures all Transporters are assigned to their breaks on time. Assigns department runners as needed or requested.+ Answer and correctly direct internal and external calls for both Mission Viejo and Laguna Beach campuses. Assist patients, visitors and employees with general information and guidance.+ Answer 711 Emergency calls and other emergency events. Coordinate overhead announcements and document all Emergency Codes/Alerts for both Mission Viejo and Laguna Beach campuses. Initiate communication to Security and Maintenance via C-Soft radio system.+ Monitor Generator, Medical Gas, Fire, Hill-Rom, Elevator, Lab and Lenel alarm systems and take any necessary actions as required including calling for service if the system is down.+ Produces productivity for management and operation team using Teletracking. Produces specialized logs and reports for operations and management team using spreadsheets and word processing documents. Performs general office duties such as preparing copies, assembling documents, checking and taking action on scheduled events, and update the white board daily.**Skills:**+ Ability to follow oral and written instructions.+ Excellent verbal and written communication/interpersonal skills.+ Ability to work in an intense and busy atmosphere, sometimes with difficult people.+ Ability to multi-task while still being detail oriented.+ Ability to maintain all aspects of patient, staff, visitor, and hospital confidentiality (HIPPA).+ Ability to relate to patients and visitors in a positive manner.+ Ability to withstand frequent interruptions.+ Ability to use and operate two-way radio and paging equipment.+ Moderate computer skills in MS Windows based operating environment.+ Ability to memorize frequently used extensions and numbers and procedures.**Minimum Position Requirements:****Experience:** 6 months experience in customer service or dispatching or operator functions.**Preferred Position Qualifications:****Education:** Associate's Degree**Experience:** 1 year hospital related PBX or Call Center experience.At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Compassion, Dignity, Justice, Excellence and Integrity translate into an environment where the welfare of our patients always comes before the bottom line. As a member of Providence Health System, we serve all of south Orange County.Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury.Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program.Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care.We've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits.Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.Company: Mission Hospital Regional Medical CenterCategory: Customer ServiceReq ID: R335962

Keywords: St. Joseph Health / Covenant Health, Mission Viejo , Dispatcher - Telecommunication, Professions , Mission Viejo, California

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