Sr Analyst, Data Analytics & Business Intelligence- Xumo
Company: Comcast Corporation
Location: Irvine
Posted on: April 23, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for working cross-functionally to collect data and develop models
to determine trends utilizing a variety of data sources. Retrieves,
analyzes and summarizes business, operations, employee, customer
and/or economic data in order to develop business intelligence,
optimize effectiveness, predict business outcomes and
decision-making purposes. Involved with numerous key business
decisions by conducting the analyses that inform our business
strategy. -This may include: impact measurement of new products or
features via normalization techniques, optimization of business
processes through robust A/B testing, clustering or segmentation of
customers to identify opportunities of differentiated treatment,
deep dive analyses to understand drivers of key business trends,
identification of customer sentiment drivers through natural
language processing (NLP) of verbatim responses to Net Promotor
System (NPS) surveys and development of frameworks to drive upsell
strategy for existing customers by balancing business priorities
with customer activity. Has in-depth experience, knowledge and
skills in own discipline. Usually determines own work priorities.
Acts as resource for colleagues with less experience.
Xumo, a joint venture between Comcast and Charter, was formed to
develop and offer a next-generation streaming platform on a variety
of branded 4K streaming devices and smart TVs. Powered by Comcast's
global technology platform, Xumo devices and services feature an
entertainment experience designed to make it easy for consumers to
find and enjoy their favorite streaming content through a
world-class user interface and voice search, and for partners to
meaningfully connect and engage with millions of consumers.Job
DescriptionAdditional Position Info:
- Create and maintain internal dashboards & reports based on
stakeholder requirements
- Create, develop and maintain external customer reports &
dashboards
- Position is office based in Irvine, CA- 4 days/week & 1 day
remote
- This position is not eligible for visa sponsorship. -Applicants
must be authorized to work for Comcast in the United States without
a current or potential future need for sponsorshipCore
Responsibilities
- Works with business leaders and stakeholders to understand data
and analysis needs and develop technical requirements.
- Determines relevancy of data and identifies alternative data
sources as needed to ensure analytics requested by business
stakeholders can be completed.
- Analyzes large, complex data to determine actionable business
insights using self-service analytics and reporting tools.
- Queries disparate big data platforms such as Teradata, SQL
Server, Hadoop, and AWS.
- Combines data as needed from disparate data sources to complete
analysis.
- Identifies key business drivers and insights by conducting
exploratory data analysis and hypothesis testing.
- Develops forecasting models to predict sales, demand and other
key business metrics.
- Analyzes the results of campaigns, offers or initiatives to
measure their effectiveness and identifies opportunities for
improvement.
- Communicates findings clearly and concisely through
narrative-driven presentations and effective data visualizations to
Company executives and decisionmakers.
- Promotes and evangelizes a culture of excellence, data driven
discussions, healthy skepticism, intellectual curiosity, knowledge
sharing, and teamwork.
- Stays current with emerging trends in analytics, statistics,
and machine learning and applies them to business challenges.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer: This information has been designed to
indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications. -Comcast is proud to be an
equal opportunity workplace. We will consider all qualified
applicants for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin,
disability, veteran status, genetic information, or any other basis
protected by applicable law. Comcast will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law, including the Los Angeles
Fair Chance Initiative for Hiring Ordinance and the San Francisco
Fair Chance Ordinance.EducationBachelor's DegreeWhile possessing
the stated degree is preferred, Comcast also may consider
applicants who hold some combination of coursework and experience,
or who have extensive related professional experience.Relevant Work
Experience5-7 Years
Keywords: Comcast Corporation, Mission Viejo , Sr Analyst, Data Analytics & Business Intelligence- Xumo, Professions , Irvine, California
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