Genesys Cloud Architect
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Contact Center Genesys Cloud
Architect (Remote Opportunity).
Key Responsibilities
Collaborate with contact center leadership to define business
requirements and design solutions
Design and implement CCaaS solutions that optimize contact center
operations and enhance customer experience
Troubleshoot and resolve CCaaS issues, serving as a communication
bridge between business leaders and technical teams
Required Qualifications
3+ years in contact center operations
5+ years of hands-on architect experience with CCaaS technology or
cloud-based telephony systems
3+ years of experience integrating CCaaS systems with CRM
solutions
High school degree or GED equivalent
Associate or bachelor's degree in a technical field preferred
Keywords: VirtualVocations, Mission Viejo , Genesys Cloud Architect, Professions , Vista, California
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