Front Desk Agent

Company: ACP Management
Location: Mission Viejo
Posted on: May 12, 2022

Job Description:

Job Description Join our winning team as a Hotel Front Desk Agent JOB DESCRIPTION: Represents the hotel to the guest throughout all stages of the guest's stay. Assist the team with basic sales and marketing, identifying potential revenue opportunities, and developing/implementing processes to maximize revenues. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales-minded. Present options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Complete training provided by management on customer service and selling strategies. Competitive pay depend on experience, generous bonus plan, and matching 401K offered. We are looking for individuals that are eager to help our guests have an unforgettable experience. DESIRED QUALIFICATIONS & REQUIREMENTS: - 1 to 2 years previous hotel front desk experience - Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures - Use of suggestive selling techniques to sell rooms and to promote other services of the hotel - Use of proper telephone etiquette - Basic knowledge of Microsoft Word and Excel required - Proficiency in Opera PMS is a plus - College coursework in hospitality, statistics, business or hotel administration preferred - Must be flexible with schedule and able to work nights, weekends and holidays based on business demands - Excellent written and verbal communication skills required Physical Requirements (including but not limited to): Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.caprilaguna.com to learn more about Capri Laguna on the Beach and the extraordinary opportunities that exist

Keywords: ACP Management, Mission Viejo , Front Desk Agent, Sales , Mission Viejo, California