Front Desk Agent
Company: ACP Management
Location: Mission Viejo
Posted on: May 12, 2022
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Job Description:
Job Description Join our winning team as a Hotel Front Desk
Agent JOB DESCRIPTION: Represents the hotel to the guest throughout
all stages of the guest's stay. Assist the team with basic sales
and marketing, identifying potential revenue opportunities, and
developing/implementing processes to maximize revenues. Works
closely with the housekeeping department in keeping room status
reports up to date and coordinates requests for maintenance and
repair work. Must be sales-minded. Present options and alternatives
to guests and offers assistance in making choices. Knows the
location and types of available rooms as well as the activities and
services of the property. Complete training provided by management
on customer service and selling strategies. Competitive pay depend
on experience, generous bonus plan, and matching 401K offered. We
are looking for individuals that are eager to help our guests have
an unforgettable experience. DESIRED QUALIFICATIONS & REQUIREMENTS:
- 1 to 2 years previous hotel front desk experience - Thoroughly
understands and adheres to proper credit, and cash-handling
policies and procedures - Use of suggestive selling techniques to
sell rooms and to promote other services of the hotel - Use of
proper telephone etiquette - Basic knowledge of Microsoft Word and
Excel required - Proficiency in Opera PMS is a plus - College
coursework in hospitality, statistics, business or hotel
administration preferred - Must be flexible with schedule and able
to work nights, weekends and holidays based on business demands -
Excellent written and verbal communication skills required Physical
Requirements (including but not limited to): Requires finger
dexterity, grasping, writing, standing, sitting, walking,
repetitive motions, hearing, visual acuity, and may on occasion
have to lift and carry up to 40 pounds. APPLY TODAY: Whether you're
launching your career or seeking meaningful employment, we invite
you to visit www.caprilaguna.com to learn more about Capri Laguna
on the Beach and the extraordinary opportunities that exist
Keywords: ACP Management, Mission Viejo , Front Desk Agent, Sales , Mission Viejo, California
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here to apply!
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