State Licensed Customer Service Representative
Company: VirtualVocations
Location: Mission Viejo
Posted on: March 12, 2025
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Job Description:
A company is looking for an Associate Gold Customer Service
Representative.
Key Responsibilities
Assist customers by resolving inbound calls regarding renewals,
coverage, eligibility, billing, and policy changes
Provide counsel and suggestions to customers, utilizing upselling
and cross-selling techniques for insurance products
Maintain call quality and accurate data in various computer systems
while achieving individual performance goals
Required Qualifications
Associate degree in a business-related field or equivalent
experience required
A minimum of 6 months related work experience, preferably in
customer service
Proficiency with computers and knowledge of Microsoft Office tools
is necessary
Ability to pass state-specific insurance tests and obtain necessary
licenses
Must maintain confidentiality and have the capacity to multi-task
in a structured environment
Keywords: VirtualVocations, Mission Viejo , State Licensed Customer Service Representative, Sales , Mission Viejo, California
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