Complaints Investigation Technical Investigator, Biopharma JP10244)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 1, 2026
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Job Description:
Job Title: Complaints Investigation Technical Investigator,
Biopharma JP10244) Location: Thousand Oaks, CA. Employment Type:
Contract Business Unit: Complaints Trending Duration: 1 years (with
likely extensions) Posting Date: 05/10/22 3 Key Consulting is
hiring a Complaints Investigation Technical Investigator for a
consulting engagement with our direct client, a leading global
biopharmaceutical company. Job Description: Our client is currently
seeking a complaints investigation technical investigator in our
Complaints Trending and Investigation group. This position will
report to our Sr. Manager of Complaints Trending and Investigation.
In support of client’s mission to serve patients, the Complaints
Trending and Investigation group at client is a diverse team
working to continuously improve our clinical and commercial drug
delivery devices in order to ensure supply and to optimize the
patient experience. The complaints investigation technical
investigator will conduct technical investigations of Level 2 and 3
complaints associated with product design and/or usability issues,
as well as conduct trend and consolidated investigations using data
analytics. S/he will be responsible for the validity and integrity
of the investigations and reports, including the data and its
statistical analysis. S/he will also participate and/or lead in
cross functional ideation of design solutions. The complaints
investigation technical investigator maintains close interaction
with the engineering and quality management functions to contribute
to product improvement and management reporting. Additionally, s/he
will support the implementation and validation of the equipment in
the investigation lab. Basic Qualifications: Master’s degree and 3
years of related medical/biopharma development or Operations
experience; OR Bachelor’s degree and 5 years of related
medical/biopharma development or Operations experience; OR
Associate’s degree and 8 years of related medical/biopharma
development or Operations experience; Preferred Qualifications:
Bachelor’s, Master’s or PhD in Engineering, Science or Biomedical 2
years of experience in complaints investigation within a
development, manufacturing, post-market or equivalent environment
Experience with statistics and statistical analysis Demonstrated
competency in root cause analysis methodology Experience with
protocol and report writing, process and test development and
execution, and writing standard operating procedures (SOP) Strong
technical writing and interpersonal skills Results-driven and
detail-oriented team leader Why is the Position Open? Supplement
additional workload on team. Top Must-Have Skill Sets: Good oral
and written communications skills Detail oriented Technical degree
Experience with root cause analysis and technical investigation Day
to Day Responsibilities: Lead root cause analysis of mechanical
and/or electromechanical products to identify root cause using
tools such as tolerance analysis, fishbone diagrams, “5 Whys”, and
risk assessments such as FMEA’s or Fault Tree Analysis Perform
trend and consolidated investigations. Accountable for validity of
statistical assessment of data to identify trends, as well as
ownership of monthly reports Perform technical trend and
consolidated investigations, including statistical assessment of
data to identify trends, as well as generation of monthly reports
Develop and perform relational data analytics in support of
investigations Deliver reports and investigations on time per
client and regulatory requirements Understand customer / patient
use of client’s packaged and/or distributed mechanical and/or
electromechanical products Understand manufacturing processes for
client’s packaged and/or distributed products Support the
implementation and management of the lab infrastructure, including
all equipment used for investigations Provide requirements for lab
and investigational equipment to device development teams in
support of new device platforms Employee Value Proposition:
Exposure to different departments. Red Flags: Job hoping No
technical experience No experience with investigation/ technical
investigation Interview process: Phone screening followed by
in-person interview. Regards, 3KC Talent Acquisition Team
Keywords: 3 Key Consulting, Mission Viejo , Complaints Investigation Technical Investigator, Biopharma JP10244), Science, Research & Development , Thousand Oaks, California
