Program Manager
Company: Hope The Mission
Location: North Hills
Posted on: April 1, 2026
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Job Description:
Job description Purpose: Hope the Mission Interim Housing
provides a safe, low-barrier, and supportive 24-hour residence to
persons experiencing homelessness. Clients will receive shelter,
food, case management & housing navigation services to support them
in obtaining permanent housing. Working under the supervision of
the Director of Interim Housing, the Program Manager leads and
oversees all programmatic and operational functions for the site,
provides oversight to shelter support staff, and fulfills the
mission by successfully providing leadership and supervision for
the program. The Program Manager ensures that new projects,
supportive services, and housing programs are in-line with best and
evidence-based practices for working with people experiencing
homelessness (e.g., Trauma-Informed Care Principles, Harm
Reduction, and Housing First). This position requires being on-call
as needed to respond to emergencies and driving (Travel: 25%).
Specific Duties-Programmatic Provide overall direction and
oversight of all programmatic components including accurate,
up-to-date, data collection, quality assurance, and contract
management adhering to guidelines set for in the Scope of Work.
Includes but is not limited to: Manage timely progress of program
goals, objectives, and performance targets, making necessary
adjustments in a timely manner to improve outcomes. Ensure
program/contract compliance as per guidelines and requirements
mandated by the programs, regularly reviewing logs, records, and
data. Conduct regular file reviews to ensure the accuracy and
integrity of all documentation. Assist with client issues as needed
(conflicts and complaint resolution) using de-escalation and
mediation techniques. Ensure implementation of housing first, harm
reduction, and trauma-informed care methodologies when appropriate.
Oversee the development, enhancement, delivery, and modifications
(as needed) of services provided, adjusting when necessary. Oversee
implementation of problem-solving strategy, interventions, and
screening tools. Oversee provision of emergency service referrals
(domestic violence, human trafficking & sexual assault) and warm
handoff referrals when appropriate. Oversee and manage all staff
and the corresponding job duties assigned to each position. Serve
as an agency representative at professional and community meetings
such as working/planning groups, coalitions, etc.; attend various
community meetings as directed by the supervisor.
Collaborate/participate in fundraising efforts to support program
operations as needed. Coordinate with other agencies and partners
to ensure consistent and accurate dissemination of information,
provision of services, and adherence to program requirements.
Provide training and support to staff. Assist in the development of
written rules, procedures, and program guidelines. Maintain
accurate and complete participant files, exit files, timesheets,
daily activity logs (if applicable), mileage logs, payment
reimbursement, and other reports as directed. Establish and
maintain positive, productive working relationships with community
partners and community stakeholders including mental health
programs, shelter programs, local law enforcement, local
neighborhood councils (and other local officials), and providers of
services and resources to homeless persons. Attend staff meetings,
case conferences, and training workshops. and community meetings as
needed. Ready to sub another’s role if needed due to absence.
Update monthly OSHA forms. Monitor the medication cabinet and
review all medication records. Review shift reports to monitor
staff performance and compliance. Follow-up on all incident reports
and Grievances Conduct and participate in training for the Program
staff. Specific Duties-Operations Ensure that the property and its
surroundings is well maintained and clean. Regularly inspect
bathroom facilities to verify clean, sanitary conditions. Report
any maintenance issues or need for repairs to the supervisor in a
timely fashion. Regularly inspect units, dorms, and rooms, to
ensure they are in working order. Train janitorial and hygiene
staff in proper protocol for site/bathroom maintenance. Submit all
supply orders to the supervisor in a timely fashion. Assist with
coordination of resident chores and assignments; oversee the
maintenance of shelter linen, clothing, and supply rooms. Ensure
monthly safety and fire drills are conducted. This position may
require site relocation at the agency’s discretion. Other Duties
Performs any other duties, projects, and responsibilities the
Director assigns. Work in collaboration with the outsourced
security guard to ensure the safety of participants, staff,
volunteers, and visitors on the property. Trains staff on the use
of security and surveillance systems. Observe department guidelines
to conduct personal business during breaks and lunch hours. Project
a positive professional image and adheres to the organizational
dress code. Self-identify potentially unsafe
systems/processes/situations and takes the initiative to report to
the Director. Observe department guidelines concerning absences and
report such absences in accordance with departmental procedures.
Establish and/or maintain good rapport and working arrangements
with co-workers, including the management team, and supporting
staff. Minimum Qualifications Bachelor's degree in the social
sciences or closely related field and Five years of housing and
homelessness program-related experience and One year of supervisory
or management-level experience Any equivalent combination of
experience and education that provides the applicant with the
desired knowledge, skills, and ability required to perform the
work. Skills- Commitment to working with homeless individuals in a
harm-reduction, trauma-informed care setting. Strong interpersonal
skills and sensitivity towards individuals experiencing a crisis.
Computer literacy- Microsoft Office Suite, HMIS, preferred. Spanish
preferred TB test required. Knowledge and Skills Passion for Ending
Homelessness. Employs a “Whatever it Takes” approach in service
delivery. Excellent written and oral communication High level of
understanding of Evidence-Based Practices such as Motivational
Interviewing, Harm Reduction, and Housing First Demonstrates
effective staff supervision. Understands supportive service program
development. Values relationships with community-based
organizations and resources Demonstrates dedication to homelessness
and related issues (i.e., poverty, housing, services) Adheres to
contract compliance and outcomes measurement. Mandatory
Requirements: Employment eligibility verification Tuberculosis and
drug test Fingerprint live scan background Ability to work flexible
hours which include evenings and weekends. Ability to cover any
site location as needed by Agency. Driving is an essential function
of this position. Must have reliable transportation. Must have a
valid CA Driver's license. Must provide proof of vehicle insurance
coverage. Must be able to qualify for HOTV’s commercial insurance
coverage. PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The
physical demands described here represent those that must be met by
an employee to successfully perform the job's essential functions.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential job functions. The employee is
required to: Walk and climb stairs; stand, bend, squat, climb,
kneel, and twist on an intermittent or sometimes continuous basis;
Grasp, push, pull objects such as files, file cabinet drawers, and
reach overhead; Handle, finger, grasp and feel objects and
equipment; Reach with hands and arms; Be mobile by moving oneself
from place to place quickly and easily; Repeat various motions with
the wrists, hands, and fingers; Be able to perform visual
activities for (including, but not limited to) administrative and
clerical tasks; Ability to lift up to 25 lbs. Communicate, receive,
and exchange ideas, and information by means of the spoken and
written word; Drive vehicles in and around all Counties; Be able to
enter various buildings that may require climbing stairs. Be
periodically subjected to outside environmental conditions.
Employees may work in proximity to service animals and emotional
support animals; Use a desktop and/or laptop computer; copy,
postage, and fax machines. Complete all required forms in personal
writing. Work Environment: The employee may be in contact with
individuals and families in crisis who may be ill, using alcohol
and drugs, and who may not be attentive to basic personal hygiene,
health, and safety practices. The employee may experience several
unpleasant sensory demands associated with the client's use of
alcohol and drugs, and lack of personal hygiene. The employee must
be ready to respond quickly and effectively to many situations,
including crises and potentially hostile situations. The noise
level in the work environment is usually moderate in an office
setting. Sometimes work may become stressful when working under
pressure. ? EEO: HOTV (Hope of the Valley) provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, disability, or genetics. In addition to federal law
requirements, HOTV complies with applicable state and local laws
governing nondiscrimination in employment in every location in
which the company has facilities. This policy applies to all terms
and conditions of employment, including recruiting, placement,
promotion, recall, transfer, leaves of absence, compensation, and
training. ? HOTV will consider qualified applicants with a criminal
history pursuant to the California Fair Chance Act. You do not need
to disclose your criminal history or participate in a background
check until a conditional job offer is made to you. After making a
conditional offer and running a background check, if HOTV is
concerned about the conviction that is directly related to the job,
you will be given the chance to explain the circumstances
surrounding the conviction, provide mitigating evidence, or
challenge the accuracy of the background report. Find out more
about the Fair Chance Act by visiting the California Department of
Fair Employment and Housing’s Fair Chance Act webpage. Requires
full availability
Keywords: Hope The Mission, Mission Viejo , Program Manager, Social Services , North Hills, California
